Refund policy

At KorloHome, we aim to provide quality products and transparent return support.

30-Day Return Policy
You may request a return within 30 days of receiving your order.

Return Eligibility
To qualify for a return:
• The item must be unused and uninstalled
• The item must be returned in original packaging
• Proof of purchase is required
Items that show signs of installation, modification, or misuse are not eligible.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Clear photos or video evidence may be required.
Once verified, we will provide a replacement or refund at no additional cost.

Change of Mind Returns
If you decide to return an item for personal reasons:
• The request must be submitted within 30 days
• The item must meet eligibility requirements
• Return shipping will be arranged after approval
Returned items will be inspected before a refund is issued.

Return Authorization
All returns must be approved before being sent back.
To initiate a return, please contact us by email.
Unauthorized returns may not be accepted.

Refund Processing
Approved refunds will be issued to the original payment method within 7–10 business days after the returned item is received and inspected.
Processing time may vary depending on your payment provider.

Non-Returnable Items
• Returns requested after 30 days
• Customized or special-order products
• Items damaged due to improper installation

Contact Information
KorloHome is operated by Casara Home LLC, a U.S.-registered company.

📞 Phone: +1 628-244-4064
📧 Email: support@korlohome.com
📍 Business Information: 2530 W Water Ave Denver CO 80219, US
🕒Business Hours: Monday – Friday 9:00 AM – 5:00 PM (EST)